SUPPORT

All domestic orders will be shipped via DHL . The order tracking number will be provided via email.

For domestic orders, the delivery time is as below:
Peninsular, 2-4 business days
Sabah, Sarawak, Labuan 3-5 business days.

For domestic orders, the shipping fees are as below:
Shipping flat rate RM10
Free Shipping over RM100

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All international orders will be shipped via DHL. The order tracking number will be provided via email.

For international orders, the delivery time is estimated at around 7-14 business days, depends on the final destination.

For international orders, the shipping fees are as below:
Flat rate RM50

Packing and processing time should take around 1-3 business days (On peak season, when we get orders overloaded, we will try to fulfill the orders as soon as possible.)

  • Exchange is only valid for ready-made products.
  • Exchange is not valid for customized products.
  • Item must be unused and in the same condition upon
  • Item must be in original packaging.
  • Item is not returnable nor refund Change of mind is not applicable.
  • If you receive damaged goods, please inform us within 3 days from the receive date. We will proceed with exchange and the new product will be delivered to your address with no extra cost.
  • If the exchange product price is lower than the original price, there will be no refund for overpaying.
  • However, if the exchange product price is higher than the original price, the customer needs to pay for the remaining amount.
  • You may cancel your order if it is still being processed. All confirmed orders are not possible to change.
  • For an exchange requests, kindly email us with the original receipt/invoice as proof of purchase.

TBLOCK aims to provide all users a safe and secure platform to buy and sell online. With that, we have collaborated with various payment service provider to process such payment in a fast, convenient and secure manner. 

● Credit / Debit Card
Card payments are processed through third­ party service providers (PAYPAL).
We accept
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● Online Banking
Buyers may use this payment method for a more comprehensive and secure transfer from other Affiliate Banks such as Maybank2u, CIMB Clicks, Bank Islam, RHB, Hong Leong Bank, Bank Muamalat, Public Bank, Alliance Bank, Affin Bank, AmBank, Bank Rakyat, UOB, Standard Chartered. Orders can be paid and get updated within minutes for fast and secure payment service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Links To Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Laverra. Laverra has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Laverra shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law
These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

TBLOCK (‘us’, ‘we’ or ‘our’) operates htps://www.tblockworld.com (the ‘Site’). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using (the ‘Site’), you agree to the collection and use of information in accordance with this policy.

Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (‘Personal Information’).

Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (‘Log Data’). This Log Data may include information such as your computer’s Internet Protocol (‘IP’) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

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Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.
We do not share your personal details with anyone.
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